If you are attempting to upload a PDF and it gives an error or will not upload, please follow the steps below:
1. Make sure the file is a PDF file with a .pdf extension.
2. Make sure the file size is less than the specified limit. (You may lower the resolution to reduce the file size if it is a scanned document.)
3. Make sure the file is not encrypted. Re-save the PDF with encryption turned off or open the file and click "Print to PDF".
If the file still does not upload, please start a conversation with the PDF attached and a team member may be able to convert the file for you.