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PDF File Does Not Upload

If you are attempting to upload a PDF and it gives an error or will not upload, please follow the steps below:

1. Make sure the file is a PDF file with a .pdf extension

2. Make sure the file size is less than the specified limit (You may lower the resolution to reduce the file size if it is a scanned document)

3. Make sure the file is not encrypted. Re-save the PDF with encryption turned off or open the file and click "Print to PDF". 

If the file still does not upload, please start a conversation with the PDF attached and a team member may be able to convert the file for you.

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  1. Yiwei Huang

  2. Posted